What is the average project timeline?
Project timelines depend on the scope and complexity of the work. Branding projects typically take 2–4 weeks, while influencer marketing campaigns usually run for 3–6 weeks, including creator sourcing, outreach, product gifting, content creation, and approvals. We’ll always provide a clear timeline before the project begins.
Can I track the progress of my project?
Yes. You’ll have clear visibility throughout the project, with regular updates, key milestones, and progress tracking from start to finish. For influencer campaigns, we’ll also keep you updated on creator outreach, product deliveries, content status, and approvals.
Can I change my requirements mid-project?
Yes, but changes may affect timelines and costs. We’ll provide an updated proposal if needed.
Can I cancel my project after placing an order?
Yes, cancellations are possible before the work begins.
What information do I need to provide to start?
You’ll need to share your brand details, project goals, and any reference materials during onboarding.
What is your workflow process?
We keep things simple and transparent. We start by understanding your brand, goals, and audience, then build a clear strategy and move into execution. For influencer marketing, that means creator sourcing, outreach, gifting, content management, approvals, and reporting. For branding, we move from research and creative direction to design, feedback, and final delivery. You stay informed at every key stage.
What specific services do you offer?
We specialize in influencer marketing and branding for D2C brands. Our services include creator sourcing and outreach, product gifting campaigns, content management, performance tracking, and ad-ready creator assets. On the branding side, we offer brand strategy, visual identity, packaging, website design, and creative direction—giving you everything needed to build and grow a strong, consistent brand.
Can I customize my service package?
Yes. Every brand has different goals, so our packages can be tailored to what you actually need. Whether you’re looking for a complete branding project, an influencer campaign, or a combination of both, we can build a scope around your priorities, timeline, and budget.
How do I add more services after placing an order?
Explain Your Needs: Clearly describe the additional services you want to include, providing specific details to help us understand your requirements.
Discuss Adjustments: As your project is already in progress, adding services may involve updates to the scope, timeline, or payment structure, which we’ll review together.
Are there services you don’t provide?
Yes. We stay focused on what we do best: influencer marketing and branding. We don’t offer paid media management, SEO, PR, or general social media management. However, we can provide ad-ready creator assets and brand creatives that your internal team or advertising partner can use across campaigns.
Can I combine multiple services into one project?
Yes, but changes may affect timelines and costs. We’ll provide an updated proposal if needed.
Can I consult with your team before selecting services?
Yes, we encourage it! We start every project with an initial consultation where you can discuss your brand’s goals and needs with our team. This helps us recommend the best services—whether ads, content, store visuals, or packaging—to match your vision.
Who do you work with?
We work with D2C brands of all sizes, from small startups to established businesses.
Who owns the rights to the final deliverables?
You own full rights to all final files. We only retain files for portfolio purposes (with your permission).
Do I need to ship products to you or the influencers?
Project requirements vary depending on what you need. Brand identity doesn’t require product assets, but for services like ads and store visuals, product shots or UGC can help us deliver the best results. If you already have assets, we’ll take care of editing and design.
If your project includes influencer content, the product is sent directly to the influencer, who creates content using it.
If it’s a studio-based project, your product is safely stored in our studio and can be reused for future shoots—like updated product photos or campaign variations.
Can you handle influencer negotiations?
Yes, that’s part of our job. We deal with influencers regularly, so we manage everything—negotiation, contracts, and deliverables—to ensure a smooth process without you having to worry.
Can I choose the creators who work?
We handpick creators based on their expertise and how well they align with your brand. However, if you have specific preferences, we can discuss them and find the right match for your campaign.
Do you provide invoices?
Yes! We generate detailed invoices for all payments, which you will receive via email or in your client dashboard.
Are there any hidden fees?
No, our pricing is fully transparent. Any additional charges would only apply if you request extra work beyond the agreed scope.
Do I need to pay upfront, or can I pay after the work is completed?
A 25% deposit is required to start, another 25% is due when 50% of the work is completed, and the final 50% is due upon project completion.
Do you charge Gst, VAT or other taxes?
Taxes like GST or VAT depend on your location and local regulations. We’ll clarify applicable taxes during the consultation and include them in your invoice if required.
Do you offer refunds if I’m not satisfied with the content?
Because our services involve dedicated strategy, creative work, and campaign resources, payments are generally non-refundable once work has started. However, your satisfaction matters to us, so we include feedback and revision stages throughout the process to make sure the final work aligns with the agreed scope and direction.
What happens if I need to cancel a project?
You can terminate the agreement with 1-day written notice for a full refund. After that, you’ll be charged for work completed (based on the 25% deposit), and any remaining amount will be refunded.
Do you offer dicount, loyality program?
We continuously improve our workflow to offer the lowest pricing to every client. We don’t differentiate between clients, so we don’t give extra discounts — our regular offer is already the best in the market! However, we do provide free initial work as a sample, either separately or as part of a project.
How do you use AI in your workflow?
While human expertise guides every step, we use AI to enhance VFX, product shots, and streamline tasks—delivering high-quality visuals at an amazing price. All assets are copyright-free and created using tools licensed for full commercial use.
What are your office hours?
All calls and work-related inquiries are handled during our office hours, which are from 10:00 PM to 6:00 PM IST, 7 days a week.
Can I request a custom service not listed?
We are focused on our core services and do not offer custom services that could hinder our workflow.
Do you collaborate with international clients?
Yes, we collaborate with international clients from around the globe. Feel free to contact us to discuss your project needs!
How do you handle feedback or complaints?
We value your input! Please visit our help center, and we’ll address your concerns within 24 hours.
What should I do if I miss a scheduled call?
No worries! Email us at team@apexmonk.com, and we’ll reschedule at the earliest convenience.
If you have any other questions or need further assistance, feel free to contact us. Click here.